In the Battle to Own the Customer, Service Levels are the Kille
The mobile industry has seen such significant shifts in recent years that the days when a CSP simply provided the network to make a phone call and send a text message seem a millennium ago. At the time...
View ArticleDon’t buy (another) billing system to deliver cloud and next ge
The rapid adoption of Cloud computing and the demand for next generation Telecoms services, such as Unified Communications and Machine-to-Machine (M2M), is driving significant change in the business...
View ArticleThe rising importance (and opportunity) of SME customers
Beyond the holy grail of landing the big corporate contract, it’s easy to forget about smaller businesses, and just how much of an opportunity they present. By most figures, the business world is...
View ArticleMonetising cloud/OTT services – agility still the top priority
There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT...
View ArticleWhy 4G is an ideal opportunity to target businesses
The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the...
View ArticleSuperfast broadband in the sky?
Recently there’s been a lot of news and debate around ‘Wi-Fi in the sky’ – can it rival the service that consumers experience on the ground, and is it close to becoming ubiquitous? With recent...
View ArticleTeenage Kicks for the Internet Generation
I’m not that ancient (pre-middle aged I’d like to think) but like many in this industry my teenage years were very different to those of my kids. Their choices are Apple vs. Google or PS4 vs. Xbox One....
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